[FAQ] - <BR> frequently asked questions

Q) WHY ARE YOUR PRODUCTS NOT EXPENSIVE?
A) Therefore combined reasons for this. At first, our company is a source of those raw materials to the States and international market. In the most cases, we ship from finished products to raw materials from Los Angeles, even though all materials are from Japan.Second of all, we donÕt invest much in marketing and promotions. We are selling Pristines without wait so that more people can benefit, sooner. We hope it eventually develop our market in both retail and ingredient market.

Q) IS THERE ANY SCIENTIFIC INFORMATION THAT I CAN SEE?
A) Yes, there are plenty to read. Please visit our library. You may also request to receive information by email, or fax.

Q) DO YOUR PRODUCTS HAVE MONEY BACK GUARANTEE?
A) Unfortunately, our price does not cover the cost of potential returns as marketers do. This is another reason why we can supply you with the best prices.

Q) Are they drug ?
A) Well, in a way many of our products have been used in Japan, and China for so many years as an oriental medicine. However, all of our products are nutritional supplements, and they are all foods. The Pristines are labeled as dietary supplements under the FDA, DSHEA compliance. Some Pristines are considered as functional foods and nutraceuticals under the pharmaceutical grades. Since they are not registered under the drug category, it is not legal to make claims. We can only bring you the facts and the information for your personal evaluations.

Q) IS SHIPPING CHARGE $4.95 PER ITEM?
A) No. $4.95 charge is per order, and not per item. It is a FLAT charge. So, no matter how many items you order, the shipping charge is always the same.

Q)IS IT OK TO TAKE KONJAC & CHITOSAN TOGETHER?
A) Yes, they are both foods. They do not contain any stimulants so it is safe to take both together, at separated time. In matter of fact, many of our valued customers take both Pristine Konjac & Pristine Chitosan together. It seems the combination works very well. Matcha and Suppon may be good partners when you are on diet.

Q) DO YOU HAVE ASHITABA TEA?
A) Over 99% is water when you take teas. Green tea is exactly the same. That is why we have introduced Pristine Ashitaba and Pristine Matcha green tea as capsule form. ThereÕs a limit to how much tea you have a day, but in our form, you may enjoy the maximum benefit, in addition to the convenience. For suggestion, the capsule comes apart easily by pulling it to the each opposit directions.You may enjoy tea by pouring warm water and stir with the power. They will make great teaa, if you wish to try for it.

Q) ARE PRISTINES NATURAL?
A) Yes, they are pure and natural that they can be. Since they are capsuled, and not being tableted, they do not contain any binders that hold podwers and materials together. Therefore, you are getting 100% pure and natural substances.

Q) ARE THOSE PRODUCTS SO WELL IN JAPAN?
A) Yes, very much so. All Pristine products are being sold in Japan for so many years very successfully. When any product last there, it means the product is proven to be the top quality. The price there is perhaps 2 - 3 times higher than what is priced here.

Pristine products now have new icons. Each letter, in the Intelligent Choice! logo mark, represents specific meaning to the product. We hope the visual images will simplify your shopping.

( N ) stands for Natural, made from strictly natural products, containing NO yeast, corn, wheat, soy, milk, egg, salt, sugar, starch, artificial colors, artificial flavorings, preservatives or fragrances.

( P ) stands for that this product is Patented for uniqueness of the product, production method, quality, and so on.

( V ) stands for Vegan friendly. The product is totally vegetable, plant, herb, and no animal related.

( S ) stands for safe. The product is tamper safety sealed, safety wrapped, and special vinal material vs. used of dusty cotton.

( O ) stands for Ocean. Be aware this icon will be used for water relate materials other than ocean.

( B ) stands for Bio technology related product.